The Challenge For many retail businesses in the smart security industry, customer support is both critical and resource-intensive. Customers often reach out through multiple channels — from web forms and email to inbound phone calls — and support teams can… Read More »🤖 How a Smart Security Retailer Reduced Support Calls by 70% with a Copilot Agent
In today’s competitive landscape, delivering exceptional customer service is more crucial than ever. Customers expect qucik, personalized, and efficient support, and failing to meet these expectations can cost businesses their loyalty. The Microsoft Customer Service Hub is designed to streamline… Read More »Navigating Customer Service Challenges: Expert Tips for Success
Subjects allow you to establish a structured hierarchy of topics, making it easier to organize and manage information within Microsoft Dataverse. This blog outlines two methods for creating, updating, and deleting subjects within the Subject Tree. Pre-requisites Before you begin,… Read More »Ways to Update the Subject Tree in Dynamics 365 Customer Service
